Overview

​

Key Features

• Hourly synchronization of all Thnks transactions to HubSpot
• Historical backfill of past transactions on first connection
• Real-time status updates (Sent, Delivered, Opened, Redeemed, Refunded)
• No manual data entry required

• Custom Thnks object in HubSpot stores complete Thnks history
• Auto-association with Contacts, Companies, and Deals
• Track Thnks sent and received per contact
• Full visibility into Thnks engagement metrics

• Organization-level statistics and reporting
• Total Thnks sent, total value, and popular Thnks types
• Thnks status breakdown and engagement tracking
• Native HubSpot reporting integration

​

How It Works

​

Automatic Synchronization

1. Initial Backfill: All historical Thnks transactions are imported into HubSpot as custom object records
2. Hourly Sync: New transactions are synchronized every hour automatically
3. Status Updates: Thnks status changes are tracked and updated in real-time
4. Auto-Association: Thnks records are automatically linked to matching Contacts and Deals based on email addresses

​

Data Flow

Thnks Platform (Web, Mobile, Extension)
              ↓
     Automatic Sync Service
              ↓
    HubSpot Custom Objects
              ↓
┌─────────────────────────────────┐
│  Contact Records                │
│  Company Records                │
│  Deal Records                   │
│  HubSpot Reports & Dashboards   │
└─────────────────────────────────┘

​

What Gets Synced

​

Integration Benefits

​

For Sales Teams

• Relationship Building: Track all Thnks touchpoints with prospects and customers
• Pipeline Insights: See which deals have received Thnks and their engagement
• Activity Visibility: Thnks appear in contact activity timelines

​

For Marketing Teams

• Campaign Tracking: Measure Thnks-based campaign effectiveness
• Engagement Metrics: Track open and redemption rates
• Attribution: Link Thnks to specific campaigns or initiatives
• Reporting: Build custom reports on Thnks activity

​

For Operations Teams

• Automated Data Flow: Eliminate manual data entry
• Data Accuracy: Single source of truth for Thnks data
• Compliance: Complete audit trail of all Thnks activity
• Scalability: Support growing teams without additional admin overhead

​

Prerequisites

• Thnks Account: Enterprise plan with HubSpot integration enabled
• Admin Access: HubSpot Super Admin permissions for initial setup
• Matching Emails: User email addresses should match between Thnks and HubSpot

​

Next Steps

​

Support

• Email: integrations@thnks.com
• Documentation: Check the guides linked above
• Account Manager: Contact your Thnks Account Manager for personalized assistance