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Preview Release: The Thnks HubSpot Integration is currently in preview. Contact your Thnks Account Manager or [email protected] for access.
The Thnks HubSpot Integration brings the power of gratitude-based engagement directly into your CRM workflow. With automatic transaction synchronization, real-time status tracking, and native HubSpot UI components, your team can manage the entire Thnks lifecycle without switching between platforms.

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Key Features

🔄 Automatic Transaction Sync
  • Hourly synchronization of all Thnks transactions to HubSpot
  • Historical backfill of past transactions on first connection
  • Real-time status updates (Sent, Delivered, Opened, Redeemed, Refunded)
  • No manual data entry required
📊 Comprehensive Tracking
  • Custom Thnks object in HubSpot stores complete Thnks history
  • Auto-association with Contacts, Companies, and Deals
  • Track Thnks sent and received per contact
  • Full visibility into Thnks engagement metrics
📈 ROI & Analytics
  • Portal-level statistics and reporting
  • Total Thnks sent, total value, and popular Thnks types
  • Thnks status breakdown and engagement tracking
  • Native HubSpot reporting integration

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How It Works

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Automatic Synchronization

Once connected, the integration automatically synchronizes your Thnks activity with HubSpot:
  1. Initial Backfill: All historical Thnks transactions are imported into HubSpot as custom object records
  2. Hourly Sync: New transactions are synchronized every hour automatically
  3. Status Updates: Thnks status changes are tracked and updated in real-time
  4. Auto-Association: Thnks records are automatically linked to matching Contacts and Deals based on email addresses

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Data Flow

Thnks Platform (Web, Mobile, Extension)
              ↓
     Automatic Sync Service
              ↓
    HubSpot Custom Objects
              ↓
┌─────────────────────────────────┐
│  Contact Records                │
│  Company Records                │
│  Deal Records                   │
│  HubSpot Reports & Dashboards   │
└─────────────────────────────────┘

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What Gets Synced

Each Thnks transaction synced to HubSpot includes:
FieldDescription
Gift NameThe name of the Thnks sent
Gift AmountDollar value of the Thnks
SenderName and email of the sender
RecipientName and email of the recipient
StatusCurrent status (Sent, Delivered, Opened, Redeemed, etc.)
MessagePersonal message included with the Thnks
Sent DateWhen the Thnks was sent
Status DatesTimestamps for each status change
Tracking URLDirect link to the Thnks transaction

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Integration Benefits

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For Sales Teams

  • Relationship Building: Track all Thnks touchpoints with prospects and customers
  • Pipeline Insights: See which deals have received Thnks and their engagement
  • Activity Visibility: Thnks appear in contact activity timelines

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For Marketing Teams

  • Campaign Tracking: Measure Thnks-based campaign effectiveness
  • Engagement Metrics: Track open and redemption rates
  • Attribution: Link Thnks to specific campaigns or initiatives
  • Reporting: Build custom reports on Thnks activity

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For Operations Teams

  • Automated Data Flow: Eliminate manual data entry
  • Data Accuracy: Single source of truth for Thnks data
  • Compliance: Complete audit trail of all Thnks activity
  • Scalability: Support growing teams without additional admin overhead

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Prerequisites

Before setting up the integration, ensure you have:
  • Thnks Account: Enterprise or Enterprise+ plan with HubSpot integration enabled
  • Admin Access: HubSpot Super Admin permissions for initial setup
  • Matching Emails: User email addresses should match between Thnks and HubSpot

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Next Steps

1

Install the Integration

Follow the Installation Guide to connect your HubSpot portal with Thnks.
2

Explore Features

Learn about auto-sync and tracking in detail.
3

Review FAQs

Check the FAQ for common questions and troubleshooting tips.

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Support

Need help with the HubSpot integration?
  • Email: [email protected]
  • Documentation: Check the guides linked above
  • Account Manager: Contact your Thnks Account Manager for personalized assistance